Have a budget in mind
Knowing your budget is one of the most important parts of the process. Two diamonds can appear almost identical in size but differ significantly in price based on their quality, shape, colour, clarity, and other characteristics. Having a budget allows us to guide you towards the very best options and maximise value without compromising on beauty.

Save inspiration
Bring along photos or ideas of rings you love. Whether it's from Instagram, Pinterest, or a friend's ring, inspiration helps us understand your style and create a design that's uniquely yours.

Think about your lifestyle
Consider how the ring will be worn every day. Your lifestyle, profession, and hobbies all influence the most suitable setting, metal, and design to ensure your ring is both beautiful and practical.

Consider metal preferences
Yellow gold, white gold, rose gold, and platinum each have their own look, feel, and maintenance requirements. If you're unsure, we'll guide you through the advantages of each.

Keep an open mind
Many clients arrive with one idea and leave loving something completely different after trying on a range of styles. Our showroom is designed to help you explore what truly suits your hand.

Don't worry if you don't know everything
That's what we're here for. We'll guide you through diamond selection, craftsmanship, structural integrity, and every design decision, ensuring you feel confident throughout the entire process.

Every engagement ring journey is different. We work with timelines ranging from 2 weeks to 12 months.

As a guide, we recommend allowing 2-3 months from your initial appointment to completion. This gives ample time for diamond sourcing, bespoke design, manufacturing, and the finishing touches that ensure your ring is crafted to the highest standard.

The moment is near? No problem we have an expedited process for those who cant wait!

If you're working towards a proposal date, let us know at your appointment. We'll tailor the process to your timeline wherever possible while never compromising on quality or craftsmanship.

Visit our Shipping & Timeline page for more info

Absolutely. Every piece we create is completely bespoke. Existing designs simply serve as inspiration and a starting point. Together, we'll tailor every detail to suit your style, preferences, lifestyle, and budget, ensuring your finished piece is uniquely yours.

Yes. We operate by appointment to ensure every client receives a personalised, one-on-one consultation.

This allows us to prepare for your visit, dedicate our full attention to your appointment, and tailor the experience to your style, budget, and timeline.

Whether you're creating a bespoke engagement ring, selecting wedding bands, or exploring fine jewellery, booking an appointment ensures we can provide the highest level of service.

Our lab-grown diamond jewellery feature D/E colour, VVS/VS clarity

Our natural diamond jewellery are set with F/G colour, VS/S1 clarity diamonds.

If you have specific requirements for diamond colour, clarity, size, or quality, simply let us know and we'll tailor your piece to your preferences.

Every bespoke Unique Diamonds piece is backed by our lifetime manufacturing warranty, reflecting our commitment to exceptional craftsmanship and quality.

This warranty covers:

• Genuine manufacturing defects and faults in workmanship.
• Structural issues caused by a manufacturing fault under normal wear conditions.
• Manufacturing defects where the piece shows no signs of impact, accidental damage, misuse, or other external causes.

This warranty does not cover:

• Pieces returned misshapen due to impact, pressure, or accidental damage.
• Normal wear and tear, including scratches, band thinning, worn claws or prongs, and general metal wear.
• Loss of diamonds or gemstones caused by impact, accidental damage, worn claws, or failure to maintain the piece.
• Damage caused by chemicals, improper cleaning, or misuse.
• Alterations, resizing, or repairs carried out by a third-party jeweller.

We strongly recommend that all fine jewellery, particularly claw-set engagement rings, be professionally inspected every 6–12 months to assess claw wear, stone security, and the overall structural integrity of the piece. Regular maintenance is essential to the longevity of your jewellery, and failure to maintain routine inspections may void warranty claims relating to wear-related damage.

If you believe your piece has a manufacturing fault, please return it to Unique Diamonds for assessment. If a genuine manufacturing defect is confirmed, we will repair, replace, or remake the piece at our discretion before any refund is considered.

As part of our commitment to lifelong aftercare, repairs resulting from normal wear and tear are available through our not-for-profit repair program, with work completed at cost price wherever possible.

At Unique Diamonds, we take pride in crafting timeless pieces of exceptional quality.

We do not offer refunds for change of mind.

Ready to ship pieces can be exchanged within 7 days.

As every bespoke piece is custom designed and handcrafted specifically for you, all bespoke orders are final and cannot be returned or exchanged.

Please visit our Ts&Cs page for more information

A certified diamond has been independently assessed by a recognised gemological laboratory, such as the Gemological Institute of America (GIA) or the International Gemological Institute (IGI).

The certificate provides an unbiased evaluation of the diamond's key characteristics, including its cut, colour, clarity, carat weight, proportions, fluorescence, and other identifying features.

All UD engagement rings come with a diamonds certificate. Jewellery and wedding bands do not come certified unless requested.

Yes, we ship internationally via DHL.

All orders require a signature on delivery.

Delivery timeframes are generally 5–10 business days, depending on the destination and customs processing.

Duties and taxes are the responsibility of the customer and are determined by the customs regulations of the destination country.

Yes, we do all types of mens jewellery and wedding bands.

CLICK HERE to shop mens pieces

Yes, we offer a complimentary resize on engagement rings, not wedding bands. Please visit our Aftercare & Maintenance page for more information

A helpful note: Resizing a ring down by more than 2.5 sizes can compromise its structural integrity. Depending on the design and setting, a remodel may offer a better long-term outcome.

Yes, you get unlimited ultrasonic clean and polish to your UD pieces.

To qualify for an exchange or store credit, jewellery must be from our ready to ship section, returned in its original, unworn condition and in the original protective packaging.

Items showing signs of wear, damage, or not in suitable condition will be returned to the customer at their expense.

To initiate a return or exchange, please contact us at info@uniquediamonds.com.au to recieve a returns form.

We recommend using an insured express service with signature on delivery, as we cannot accept responsibility for jewellery lost or damaged in transit.