Returns
At Unique Diamonds, we take pride in crafting timeless pieces of exceptional quality. Every item is carefully designed and created to meet the highest standards of craftsmanship, ensuring a piece that can be treasured for years to come.
We do not offer refunds for change of mind.
However, if you believe your item has a manufacturing fault, please contact our team as soon as possible. We will assess the piece and, where a genuine fault is identified, we will work with you to provide an appropriate remedy in accordance with Australian Consumer Law.
Our commitment to excellence extends beyond the point of purchase, and we are dedicated to ensuring every customer receives a product that reflects the quality and care synonymous with Unique Diamonds.
Exchanges
At Unique Diamonds, we understand that sometimes a different style or selection may be preferred. We offer exchanges or store credit within 7 days of purchase, subject to approval and assessment.
To be eligible, items must be returned in their original condition, unworn, and accompanied by proof of purchase. All exchange and store credit requests are subject to inspection by our Quality Assessment Team to ensure the item meets our return criteria.
Once the assessment has been completed and approved, customers may choose an exchange for another item of equal or greater value (with any price difference payable) or receive a store credit for the approved amount.
Please note that customised, personalised, resized, or specially ordered items may not be eligible for exchange or store credit.
How do I return an item?
To qualify for an exchange or store credit, jewellery must be from our ready to ship section, returned in its original, unworn condition and in the original protective packaging.
Items showing signs of wear, damage, or not in suitable condition will be returned to the customer at their expense.
To initiate a return or exchange, please contact us at info@uniquediamonds.com.au to recieve a returns form.
We recommend using an insured express service with signature on delivery, as we cannot accept responsibility for jewellery lost or damaged in transit.